Terms of Service

By accessing or using the Impact Health Clinics website, scheduling appointments, or receiving our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

These terms apply to all visitors, users, and patients of Impact Health Clinics, including those who access our website or use our services in any way.

Program Description

Impact Health Clinics offers an optional SMS/text messaging program to provide appointment reminders, health information, lab results, and other healthcare-related communications. By providing your mobile phone number and opting in, you consent to receive automated text messages from Impact Health Clinics.

Consent and Opt-In

By opting in to receive text messages, you:

• Expressly consent to receive automated text messages at the mobile number provided
• Confirm that you are the subscriber or authorized user of the mobile number
• Understand that consent is not a condition of purchase or receiving care
• Acknowledge that message and data rates may apply based on your carrier plan
• Agree to notify us immediately if your mobile number changes

Message Frequency and Content

Message frequency varies based on your treatment plan and preferences. You may receive:

• Up to 4-6 messages per month for routine communications
• Additional messages during active treatment periods
• Urgent messages regarding test results or health concerns as needed
• Administrative messages regarding appointments or account issues

Opt-Out and Customer Support

You can opt out at any time by:

• Replying STOP to any text message from Impact Health Clinics
• Calling us at 662-404-7177
• Emailing us at info@impacthealthclinics.com
• Visiting our office at 2304 Jackson Ave W, Suite 101, Oxford, MS 38655

For help or support, reply HELP to any message or contact us at 662-404-7177.

Carrier and Device Compatibility

Our SMS program is compatible with most major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and other participating carriers. We are not liable for:

• Messages not delivered due to carrier limitations or outages
• Delays in message delivery
• Message and data charges from your carrier
• Incompatibility with certain devices or carriers

Privacy and Security

We take the privacy and security of your information seriously. Text messages may contain protected health information (PHI) and are transmitted securely. However, standard SMS is not encrypted end-to-end. By opting in, you acknowledge and accept this risk. For more information, see our Privacy Policy and HIPAA Notice.

Payment Processing

We use Stripe, Inc. ("Stripe") as our payment processor to securely process all payment transactions. By making a payment through our services, you agree to Stripe's Terms of Service, available at https://stripe.com/legal.

When you provide payment information, it is securely transmitted to Stripe for processing. We do not store your full credit card numbers or sensitive payment data on our servers. All payment data is encrypted and handled according to PCI-DSS Level 1 security standards.

Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)
• Debit cards
• ACH bank transfers (where available)
• Other payment methods as may be offered through Stripe

Payment Authorization

By providing payment information, you authorize us to charge the payment method you provide for:

• Consultation fees and service charges
• Treatment costs and medication fees
• Recurring subscription or membership fees (if applicable)
• Any outstanding balances or late fees

Refund Policy

Refund policies vary by service type:

• Consultation Fees: Consultation fees are generally non-refundable but may be applied toward your first month of treatment if you proceed with services.
• Treatment Services: Refunds for treatment services are evaluated on a case-by-case basis. Contact us within 30 days of service to discuss refund eligibility.
• Medications and Products: Due to the nature of prescription medications and medical products, refunds may be limited. Unopened, unexpired products may be eligible for return within 30 days of purchase.
• Processing Time: Approved refunds will be processed within 5-10 business days and will be credited to the original payment method.

To request a refund, please contact us at 662-404-7177 or billing@impacthealthclinics.com with your receipt and reason for the refund request.

Failed Payments and Declined Transactions

If a payment is declined or fails:

• We will attempt to notify you of the failed payment
• You are responsible for updating your payment information or providing an alternative payment method
• Services may be suspended until payment is successfully processed
• We are not responsible for fees charged by your financial institution for declined transactions

Dispute Resolution for Payments

If you have concerns about a charge or payment:

• Contact us immediately at 662-404-7177 or billing@impacthealthclinics.com
• We will investigate and respond to your inquiry within 5 business days
• You may also contact your financial institution to dispute a charge
• We will work with you and your financial institution to resolve any legitimate disputes

Payment Processing Liability

We are not responsible for errors or delays in payment processing caused by third-party payment processors, financial institutions, or technical issues beyond our control. Stripe is responsible for the security and processing of payment transactions. We are not liable for any losses, damages, or unauthorized transactions that occur due to issues with Stripe's services or your payment method.

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Impact Health Clinics and is protected by copyright and other intellectual property laws.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes only. You may not:

• Copy, modify, or distribute our content
• Use our content for commercial purposes
• Remove copyright or proprietary notices
• Create derivative works from our content

Termination by You

You may terminate your relationship with us at any time by providing written notice. However, you remain responsible for any outstanding payments or obligations.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these terms.

Effect of Termination

Upon termination, your right to use our services will cease immediately. Provisions that by their nature should survive termination shall remain in effect.

We reserve the right to modify these Terms of Service at any time. We will notify you of any material changes by posting the new terms on our website and updating the "Last updated" date.

Your continued use of our services after any such changes constitutes your acceptance of the new terms.